What is the Hanwha Vision America charge on my credit card?
Facts checked
Short answer
Hanwha Vision America is a security camera maker that used to be part of Samsung. Since early 2026, many cardholders, most of them with Chase, have seen Samsung.com orders and Samsung Care+ payments listed under its name, with amounts matching their Samsung orders exactly. Hanwha says it isn't behind any fraud and is investigating with its card provider.
How it shows up on your statement
- HANWHA VISION AMERICA
Banks trim and reformat these, so yours may be shorter or carry a different city or number. Why charge names look strange.
Who is Hanwha Vision America?
Hanwha Vision America is the US arm of Hanwha Vision, which makes video surveillance equipment: security cameras, recorders and video management software, sold mostly through installers and dealers rather than to shoppers. Its US office is in Teaneck, New Jersey. The business started out as Samsung Techwin. South Korea's Hanwha Group bought it in 2015, and it has been separate from Samsung since.
That history matters, because the charges people search for almost never involve a security camera. On March 11, 2026, Hanwha posted a public notice saying some people had noticed unfamiliar charges under its name, that it "has not engaged in any fraudulent activities related to these charges," and that it was working with its credit card service provider to find out why its name was appearing.
Why is Hanwha Vision America on my card statement?
Cardholder reports follow one pattern. A Reddit thread that began in early 2026 collected dozens of near-identical stories: Samsung purchases appearing as Hanwha Vision America.
- A Samsung.com order. People reported Galaxy phones, a Galaxy Watch, Galaxy Buds and Galaxy S26 Ultra pre-orders under this name, and several confirmed the amounts matched their Samsung orders to the cent. Most were Chase cardholders.
- A Samsung Care+ or other Samsung subscription renewing, also reported under the Hanwha name.
- Pending holds and reversals around a Samsung order, which can show up as several lines before they drop off.
- A 15-cent charge. Several people have reported $0.15 charges from Hanwha Vision America that nobody, Hanwha included, has explained.
- A real Hanwha transaction, which is rare for consumers. The main one is an out-of-warranty camera repair: Hanwha places a $49 hold for a non-refundable diagnostic fee when you submit a repair request.
No official explanation of the Samsung mix-up has been published. One Reddit commenter said it was a merchant mapping error at Chase that has since been fixed; we couldn't confirm that with Chase, Samsung or Hanwha.
How to get a refund for a Hanwha Vision America charge
Who you contact depends on what the charge really is, so match the exact amount against your Samsung order history first.
- If it matches a Samsung order or plan, deal with Samsung. Check your orders at samsung.com, or call Samsung at 1-800-726-7864 (1-800-SAMSUNG), 8am to 9pm Eastern on weekdays and 8am to 6pm on weekends. You can also text SUPPORT to the same number.
- If it's a camera repair hold, Hanwha cancels it once the camera is confirmed under warranty. If it isn't, the $49 diagnostic fee is charged and not refunded, even if you turn down the repair.
- If it matches nothing, contact Hanwha. Its notice asks people to email customerservice@hanwha.com or call 877-213-1222 so it can review the charge.
Don't dispute a real Samsung order just because of the name. A dispute can reverse a purchase you meant to make, and you'll want the Samsung order confirmation for any warranty or purchase protection claim later.
What if you never bought anything from Samsung or Hanwha?
Rule out Samsung before anything else. It explains most of these charges.
- Ask everyone on the card whether they ordered from Samsung.com or pay for Samsung Care+, and search your email for Samsung order confirmations around that date.
- Check whether the line is still pending. Order authorizations often fall off within a few days.
- If you sent a Hanwha or Wisenet camera in for repair, look for the repair confirmation email.
- Call your card issuer about a $0.15 charge, or any small amount you can't place. Small charges are a common way to test stolen card numbers, and Hanwha's own notice tells people to report unrecognized charges, ask for an investigation and consider replacing the card.
Hanwha Group also owns unrelated businesses, from solar panels to shipbuilding, so a charge that says Hanwha without Vision America may be something else entirely.
Still don’t recognize it? Dispute it with your bank
- Open the transaction in your banking app. The detail view often shows a longer merchant name, a phone number or a city that the statement line cuts off.
- Ask the merchant for a refund first. It is usually faster than a dispute, and your card issuer may ask whether you tried.
- If the merchant says no, or you think your card number was stolen, call the number on the back of your card. Ask them to dispute the charge and, if it is fraud, to cancel the card and send a new one.
- For a credit card, follow up in writing. The FTC says your letter should reach the issuer within 60 days after the first bill with the error was sent to you, at the billing inquiries address rather than the payments address.
Federal law caps what you owe for unauthorized credit card charges at $50. Debit cards work differently: if only your card number was used, you owe nothing as long as you report it within 60 days after the statement is sent, but the money is gone from your account while the bank looks into it. See the FTC's guide to lost or stolen cards. A successful dispute becomes a chargeback against the merchant.
Questions people ask
- Why does my Samsung order show as Hanwha Vision America?
- Nobody official has said. Since early 2026, many cardholders, mostly with Chase, have seen Samsung.com orders and Samsung Care+ payments under the Hanwha Vision America name with amounts that match exactly. Hanwha says it is investigating with its card provider.
- Is Hanwha Vision America part of Samsung?
- Not anymore. It began as Samsung Techwin, which Hanwha Group bought in 2015. Today it's a separate company that makes security cameras.
- What is the 15 cent charge from Hanwha Vision America?
- No one has explained it, Hanwha included. Treat any small charge you can't place as possible card testing and report it to your card issuer.
- Is the Hanwha Vision America charge fraud?
- Usually not. In most reported cases it was a real Samsung purchase under the wrong name, and Hanwha says it hasn't engaged in fraud. If the amount matches nothing you bought, dispute it and ask for a new card.
- How do I contact Hanwha Vision America about a charge?
- Its public notice gives customerservice@hanwha.com and 877-213-1222.
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