What is the ERAC Toll charge on my credit card?
Facts checked
Short answer
ERAC is Enterprise Rent-A-Car. An ERAC TOLL charge is for tolls driven in an Enterprise rental, plus Enterprise's TollPass fee of $4.95 to $5.35 for each day you used a toll road, capped at $34.65 per rental. It's billed to the card on the rental agreement, often four to six weeks after the car went back.
How it shows up on your statement
- ERAC TOLL
- ERACTOLL
- ERACTOLL 1TC31C 877-860-1258 NC
Banks trim and reformat these, so yours may be shorter or carry a different city or number. Why charge names look strange.
Who is ERAC Toll?
ERAC stands for Enterprise Rent-A-Car. The charge comes from Enterprise's TollPass program, which bills renters for tolls driven in a rental car: cashless tolls, express lanes and tolls read from the license plate. The program runs with outside administrators. Its website is operated by Verra Mobility, and Enterprise's own FAQ sends renters to Highway Toll Administration for toll statements.
TollPass charges go to the card on your rental agreement and, in the program's words, "will appear separately from Rental Agreement charges on your credit or debit card statement." That's why you can check the rental receipt, find nothing wrong, and still get a surprise weeks later. One statement line reported on a merchant lookup site, ERACTOLL 1TC31C 877-860-1258 NC, even carries the official TollPass phone number.
Why is ERAC Toll on my card statement?
Someone drove through a toll in an Enterprise rental paid with your card. If the toll wasn't paid another way, the driver was enrolled in TollPass automatically; the program's terms say driving on a covered toll road opts you in.
- The daily fee. TollPass charges $4.95 to $5.35 for each day you use a toll road, up to $34.65 per rental, plus the tolls. Days without tolls cost nothing.
- The toll rate. Tolls are billed at the higher of the toll authority's video rate, cash rate or highest undiscounted rate, so you can pay more than a driver with their own transponder.
- Late billing. TollPass says fees and tolls are charged once toll authorities send the data, which can take about 4 to 6 weeks. Enterprise's own FAQ says 1 to 4 weeks, sometimes longer.
- Several lines for one trip. Enterprise bills each toll or violation individually.
- A citation. Tickets and violations from a rental come with an Enterprise administrative fee on top.
The daily fee is what makes these sting. One $2 toll comes to about $7 once the fee is added. And so many roads are cashless now that paying at a booth often isn't an option.
How to check or dispute an ERAC Toll charge
There's no cancelling a toll that's already been driven, but you can see exactly what each charge was for and dispute anything that's wrong.
- Look up the itemized statement at enterprise.tollpassgo.com/receipts-and-statements with the renter's last name and the contract number or part of the card number, or call (877) 765-5201. It lists every toll with its date and location.
- To question or dispute a toll, call Enterprise TollPass at 877-860-1258. The program lists hours of Monday to Friday, 8:30am to 8:30pm, and Saturday, 10am to 5pm. Alamo renters use 877-860-1284 and National renters 877-860-1283.
- If you had your own E-ZPass, FasTrak or SunPass in the car and were billed twice, file Enterprise's Proof of Payment form. Enterprise says a representative responds within two business days.
- For citations and violations, Enterprise lists 1-800-774-7578, option 1.
TollPass doesn't describe any refund of the fee for days you actually used a toll road. If you rented a transponder at the counter, there's no credit for days it sat unused.
What if you never rented from Enterprise?
Toll charges always trace back to a rental contract, so start by finding the rental.
- Think back about two months. Did you, or anyone using your card, rent from Enterprise, Alamo or National? Count insurance replacement cars, work trips where your personal card went on file, and rentals a relative picked up with your card.
- Look up the statement at enterprise.tollpassgo.com and compare the toll dates and places with the rental dates and route.
- If you paid a toll in cash, find the receipt and call 877-860-1258.
With no rental at all, the likeliest explanation is a mix-up over a plate or contract number. Call 877-860-1258 first, then dispute the charge with your card issuer as a billing error.
Still don’t recognize it? Dispute it with your bank
- Open the transaction in your banking app. The detail view often shows a longer merchant name, a phone number or a city that the statement line cuts off.
- Ask the merchant for a refund first. It is usually faster than a dispute, and your card issuer may ask whether you tried.
- If the merchant says no, or you think your card number was stolen, call the number on the back of your card. Ask them to dispute the charge and, if it is fraud, to cancel the card and send a new one.
- For a credit card, follow up in writing. The FTC says your letter should reach the issuer within 60 days after the first bill with the error was sent to you, at the billing inquiries address rather than the payments address.
Federal law caps what you owe for unauthorized credit card charges at $50. Debit cards work differently: if only your card number was used, you owe nothing as long as you report it within 60 days after the statement is sent, but the money is gone from your account while the bank looks into it. See the FTC's guide to lost or stolen cards. A successful dispute becomes a chargeback against the merchant.
Questions people ask
- What does ERAC toll mean on my credit card?
- ERAC is Enterprise Rent-A-Car. The charge covers tolls from an Enterprise rental plus the TollPass fee of $4.95 to $5.35 per toll day, capped at $34.65 per rental.
- Why did Enterprise charge me for tolls weeks after I returned the car?
- Toll authorities send the data late. TollPass says it can take about 4 to 6 weeks, and Enterprise's FAQ says 1 to 4 weeks or longer.
- How much is the Enterprise TollPass fee?
- $4.95 to $5.35 for each day you drive on a toll road, up to $34.65 per rental period, plus the tolls themselves. Days without tolls cost nothing.
- Can I avoid Enterprise toll fees?
- Sometimes. The TollPass FAQ lists options such as using your own transponder where that's allowed, paying the Golden Gate Bridge toll directly within 48 hours, or pre-registering the rental for Southern California's toll roads. Check the rules for the area before you drive.
- Is ERAC toll a scam?
- No. It's Enterprise's toll billing. If you didn't rent a car, call Enterprise TollPass at 877-860-1258 and then dispute the charge with your card issuer.
Other charges people look up
Sources
Read on . Policies and phone numbers change, so confirm on the company’s own site before you act.