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GoCardless review

Bank payment specialist collecting Direct Debit and open banking payments in 30+ countries, with capped per-transaction fees and no monthly cost.

No reviews yetFounded 2011London, United Kingdom
Starting rate
No card payments
Monthly fee
None
Payout
Varies
Contract
Month-to-month
PCI level
N/A
Regions
UK, EU +3

Overview

GoCardless was founded in London in 2011 and has grown into the default way for subscription businesses, membership organisations and invoice-based firms to collect bank-to-bank payments. It processes no cards at all: collections run over Direct Debit schemes including Bacs in the UK, SEPA in the Eurozone, ACH in the US, PAD in Canada, BECS in Australia and New Zealand, Autogiro in Sweden and Betalingsservice in Denmark, plus PayTo in Australia and one-off open banking payments through Instant Bank Pay. In December 2025 the Dutch payment provider Mollie agreed to acquire GoCardless for 1.05 billion euros, with the deal expected to close in mid-2026.

Pricing and how it works

There are no setup or monthly fees on the Standard, Advanced and Pro tiers; the tiers differ by rate and bundled features rather than subscription cost. UK domestic collections cost 1% + 20p capped at 4 pounds on Standard, rising to 1.4% + 20p capped at 5.60 on Pro. US ACH costs 0.5% + 5 cents capped at 5 dollars on Standard. International collections roughly double the domestic rate, and UK Direct Debit adds 0.3% to the portion of a transaction above 2,000 pounds. The Advanced and Pro tiers bundle Success+, which automatically retries failed payments and recovers up to 70% of them, and Protect+ fraud screening. Bacs payouts land two working days after the charge date, and a first collection takes about five business days end to end.

Who it is for

GoCardless is built for businesses collecting recurring or invoiced revenue: SaaS with annual contracts, gyms and clubs, accountants, utilities and anyone tired of card fees and expiring cards. Its 350+ integrations with Xero, QuickBooks, Sage, Chargebee and similar platforms make reconciliation largely automatic. It is not a fit as a sole processor for ecommerce checkout, since it cannot take cards, and businesses needing instant settlement should look elsewhere: bank debit is deliberate, not fast.

Best for

Recurring billing
Invoice collection
Memberships and clubs
SaaS with annual contracts

Regions

UK
EU
US
CA
Global

Industries

SaaS
Accounting and professional services
Fitness and membership
Utilities
Education

Pros

  • Much cheaper than cards for recurring and high-value payments, with fees capped per transaction and no setup or monthly cost
  • Success+ automatically retries failed payments and recovers up to 70% of them, and bank debit avoids card-expiry churn entirely
  • 350+ integrations including Xero, QuickBooks, Sage and Chargebee, plus a well-documented developer API

Cons

  • No card acceptance at all, so it cannot be the only processor behind an ecommerce checkout
  • Direct Debit is slow: a first collection takes around five business days and Bacs payouts arrive two working days after the charge
  • Weak Trustpilot record around 2.4, dominated by complaints about account suspensions during anti-money-laundering reviews and slow email-only support

Pricing

Pricing at a glance

No setup or monthly fees on any tier. UK domestic Direct Debit costs 1% + 20p capped at 4 pounds on Standard, US ACH costs 0.5% + 5 cents capped at 5 dollars, and SEPA costs 1% + 0.20 euros capped at 2 euros. International collections cost roughly double, and custom pricing starts at about 1 million pounds of annual revenue.

Pricing model
Flat rate, Custom quote
Contract
Month-to-month
Free trial
Yes
Monthly minimum
None

Fee breakdown

Online card rateNo card payments
International surcharge2% + 20p in the UK, 1.5% + $0.05 in the US, per international collection
ACH / bank rate0.5% + $0.05 capped at $5
Monthly feeNone
Setup feeNone
Monthly minimumNone
Chargeback feeUSD 5 per chargeback beyond 15 a month in the US, not published in the UK and EU
Early termination feeNone, monthly rolling
Refund policyUSD 0.50 per refund in the US

Features

Payment methods

  • ACH
  • SEPA

Integrations & deployment

  • API
  • Hosted checkout
  • Payment links
  • WooCommerce
  • Invoicing

Capabilities

  • Recurring billing
  • Multi-currency
  • Fraud protection
  • Reporting dashboard
  • Developer-friendly

At a glance

Currencies
8 collection currencies: GBP, EUR, USD, CAD, AUD, NZD, SEK and DKK, with FX handled through a Wise partnership
Payout
Varies
PCI level
N/A
High-risk friendly
No

Reviews

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Frequently asked questions

How much does GoCardless cost?
There are no setup or monthly fees. UK domestic Direct Debit costs 1% + 20p capped at 4 pounds per transaction on the Standard tier, US ACH costs 0.5% + 5 cents capped at 5 dollars, and SEPA costs 1% + 0.20 euros capped at 2 euros. International collections cost roughly double the domestic rate, and UK transactions above 2,000 pounds attract an extra 0.3% on the excess. Businesses above about 1 million pounds in annual revenue can negotiate custom pricing.
Does GoCardless accept card payments?
No. GoCardless is bank-payment only: it collects through Direct Debit schemes such as Bacs, SEPA, ACH, PAD, BECS, Autogiro and Betalingsservice, plus PayTo in Australia and one-off open banking payments via Instant Bank Pay. Businesses that also need card checkout pair it with a card processor and use GoCardless for recurring and invoice collection.
How long do GoCardless payments take?
Bank debit is slower than cards by design. A first UK collection takes around five business days from mandate creation to charge, and payouts arrive two working days after the charge date. Instant Bank Pay payments authorised before 11 AM UK time arrive the same day. Weekly, monthly or daily payout schedules are configurable.
Is GoCardless being acquired?
Yes. Mollie, the Dutch payment service provider, signed an agreement in December 2025 to acquire GoCardless for 1.05 billion euros, creating a combined group serving more than 350,000 businesses. The deal was expected to close in mid-2026 pending regulatory approval, and GoCardless continues to operate under its own brand in the meantime.
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