Merchant One reviews
Merchant One has been Better Business Bureau accredited since 2010 and holds an A+ rating, and it has also had 52 complaints closed with the BBB in the past three years. The complaints are unusually consistent in what they allege: being told there was no contract and no cancellation fee, and then being charged one.
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77 Google reviews
What people say about Merchant One elsewhere
Summaries of the public reviews and discussion on other platforms, written by our editors and dated. None of it is counted in the rating this site publishes.
Google reviews
Merchant One on Google
Listed on Google as Merchant One, 524 Arthur Godfrey Road, Miami Beach
- 5 star
- 9
- 4 star
- 1
- 3 star
- 0
- 2 star
- 1
- 1 star
- 66
77 reviews on the Miami Beach listing and a 1.5 average, with 66 one-star against 9 five-star. It is the most one-sided record here and the complaints are specific enough to be checkable. The recurring one is pricing: merchants say they were quoted 1.7 percent on credit and 0.29 percent on debit, then found statements bearing no relationship to that, in one case over 1,200 dollars in fees on 15,000 dollars of volume. The second is support consistency, with several reviewers saying they spoke to four or five agents and got four or five different answers about the same issue. The third is equipment, including a terminal that turned out to be five years old sold as part of a new account. The nine positive reviews are all about one helpful person on one call, which is a different thing from a good account.
What reviewers flag
- The quoted rate is not the rateThe dominant complaint, stated with numbers: 1.7 percent on credit and 0.29 on debit promised, statements arriving far higher.
- Every agent says something differentReviewers describe speaking to four or five people about one issue and receiving contradictory answers each time.
- Old equipment on a new accountOne merchant found the terminal supplied was already five years old when it failed, and describes eight calls to get it replaced.
- The positives are individual callsThe nine five-star reviews name one agent who helped once, which is not the same as an account that went well.
In their words
We were told repeatedly that our fee structure would be 1.7% for credit cards and .29% for debit cards.
Read it in full
Have spoken with 5 customer service agents and each says different things pertaining to my issue. Only been with them for two months and the original salesman lied about their fees.
Read it in full
Merchant One reviews
Reviews submitted directly to this site by merchants who use Merchant One, moderated before they appear. Separate from the Google summary above.
No merchant has reviewed Merchant One here yet
Reviews are written by merchants who use the processor and are moderated before they appear.
Write the first reviewWhat the third-party review record shows
As of August 2026, Merchant One has been Better Business Bureau accredited since 2010 with an A+ rating, and has had 52 complaints closed with the BBB in the preceding three years. Trustpilot sentiment is more positive than that file suggests. Independent merchant-services reviewers, including CardFellow, Card Payment Options and Merchant Alternatives, are broadly critical, with one summarising the online reaction as a company whose sales tactics leave merchants feeling misled.
What makes the complaint file worth taking seriously is how specific and repetitive it is. The allegations are not vague dissatisfaction. They describe being told there was no contract and no cancellation fee and then being charged to cancel, with BBB reviewers citing three-year terms and termination fees up to 750 dollars. Merchant One's position is that mandatory three-year contracts are historical and that contracts are now fully cancellable, and both things can be true: the terms may have changed while the complaints from the earlier era are still on file.
The remaining themes are the standard reseller set, and they are consistent across sources: undisclosed fees, high fees, unauthorised debits, held funds, and contract terms that were unclear at the point of setup.
Themes across public reviews
Pros
- Better Business Bureau accredited since 2010 with an A+ rating, which reflects a record of engaging with and closing complaints
- Approves merchants that stricter underwriters decline, which is why some reviewers ended up here after being turned down
- Trustpilot sentiment is more positive than the complaint file implies, so the negative record is not the whole picture
- Reviewers describe responsive salespeople and quick account setup at the start of the relationship
- The company states that mandatory three-year contracts are no longer required and contracts are now cancellable
- Covers card present, e-commerce and keyed transactions with hardware and gateway from one provider
Cons
- 52 Better Business Bureau complaints closed in three years, which is high volume for a company of this size
- The dominant allegation is being told there was no contract or cancellation fee and then being charged to cancel
- BBB reviewers cite three-year contracts with early termination fees of up to 750 dollars
- Undisclosed and high fees appear across every independent source that covers the company
- Reviewers allege unauthorised debits and held funds, which are the most serious complaints in the file
- Contract terms are described as unclear at the point of account setup, which is when they matter most
- Independent reviewers describe the sales approach as misleading, and they are unusually blunt about it
What the review record will not tell you
The gap between an A+ rating and 52 complaints is the whole story here, and it is not a contradiction to resolve so much as a distinction to understand. The rating grades responsiveness. The complaint file describes what merchants are responding to. A company can be genuinely diligent about closing complaints and still generate them at a rate that should make you read your contract twice.
The other thing worth noting is that reviews cannot tell you which version of the contract you will be offered. If mandatory three-year terms really are historical, then the worst complaints on file describe terms you will not be given, and you should not judge a current quote by them. But that is exactly why the fix is documentary rather than reputational: ask for the contract, read the termination clause, and confirm in the signed document that there is no early termination fee if that is what you were promised. Every complaint in this file would have been prevented by that one step.
What reviewers say in their own words
Excerpts below are quoted from reviews published on third-party platforms, with a link to each source. They are not reviews submitted to this site, and they do not count toward the Merchant One rating shown above. All four are one-star reviews from the Better Business Bureau, the same channel that logged 52 complaints in three years. Trustpilot sentiment is more positive, so treat these as the complaint end of the record rather than the average experience.
- "Merchant One has essentially stolen $1000 from my small business."
a small business, 1 out of 5, Better Business Bureau, 26 May 2026 - "my funds have been on hold now for over another week although Im told daily they will be deposited within 24 hours."
1 out of 5, Better Business Bureau, 7 August 2026 - "Thousands of dollars in legitimate business revenue were suddenly withheld with no written notice."
1 out of 5, Better Business Bureau, 2 February 2026 - "The website says you can do that without penalty...which is a lie."
1 out of 5, Better Business Bureau, 30 April 2026
Frequently asked questions
- Are these Merchant One reviews verified?
- The figures come from the Better Business Bureau, Trustpilot and independent merchant-services reviewers including CardFellow, Card Payment Options, Forbes Advisor and Merchant Alternatives, current as of August 2026. Read the Trustpilot and BBB records together rather than separately: Trustpilot sentiment is more positive while the BBB complaint file is substantial, and that split is itself informative. None of these are reviews submitted to this site, and no merchant has published one here yet, which is why the list above is empty rather than showing a borrowed score.
- How can Merchant One have an A+ rating and 52 complaints?
- Because a Better Business Bureau rating measures how a company responds to complaints, not how many it receives. Accreditation since 2010 and a record of engaging with and closing complaints will sustain an A+ even at high volume. So read the two facts as answering different questions: the A+ says Merchant One answers its complaints, and the 52 closed in three years says there is a steady supply of them. For a company of its size that volume is high, and what it alleges is consistent enough to be a pattern rather than a scattering of unhappy customers.
- What do Merchant One reviewers complain about most?
- Cancellation terms that did not match the sales conversation, and this is the dominant allegation. Reviewers say they were told there was no contract and no cancellation fee, then were charged to leave. Better Business Bureau reviewers describe three-year contracts with termination fees of up to 750 dollars, though the company's position is that mandatory three-year terms are historical and contracts are now fully cancellable. Beyond that: undisclosed and high fees, unauthorised debits, held funds, unclear contract terms at setup, and sales practices reviewers describe as misleading.
- What should you get in writing before signing with Merchant One?
- Everything the complaints are about, and get it on the contract rather than in an email. Specifically: the contract length, whether it auto-renews, the exact early termination fee as a number, and confirmation in the document itself that there is none if that is what you were told. Then the full fee schedule: discount rate and per-transaction fee, monthly minimum, statement, PCI and gateway fees, chargeback fee, and any annual charge. Verbal assurances are precisely what the 52 complaints are about, so treat anything not in the signed document as not agreed. If you would rather avoid the conversation, <a href="/processor/helcim">Helcim</a> and <a href="/processor/dharma-merchant-services">Dharma Merchant Services</a> publish their rates and operate without long-term contracts.
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