What merchants say about Braintree after running payments through it, rated on pricing, support, ease of use, features, and reliability.
Showing 4 of 4 reviews
Operations Lead · Greenfield Nonprofit · 1-10 · Nonprofits
Braintree let us set up recurring donations quickly and the cost is reasonable for a small nonprofit. Support replies could be faster but we rarely need them.
Pros
Affordable, easy recurring donations
Cons
Support response times vary
Use case: Recurring donations for a nonprofit
Founder · Northwind Goods · 11-50 · Retail
We started taking payments with Braintree as a tiny shop and it has scaled with us without a hitch. Integration was straightforward and the dashboard gives us everything we need.
Pros
Reliable, great dashboard, easy to integrate
Cons
Wished support was faster early on
Use case: Online store checkout and refunds
Head of Finance · Lumen SaaS · 51-200 · SaaS
Braintree handles our recurring billing reliably and the reporting is solid. Fees add up at our volume, so we negotiated custom pricing once we grew.
Pros
Recurring billing, reporting, uptime
Cons
Standard pricing is steep at scale
Use case: Subscription billing for a SaaS product
CTO · Tradeline · 11-50 · Marketplaces
Building split payments for our marketplace would have taken months elsewhere. With Braintree the API and docs got us live in weeks. Webhooks are reliable.
Pros
Great API, split payments, webhooks
Cons
Some advanced features need a sales call
Use case: Split payments and payouts for a marketplace
Rate it on pricing, support, ease of use, features, and reliability. Reviews are moderated before they appear.
Average of 4.5 out of 5 across 4 approved reviews. See how we score processors in our methodology.